COVID 19 - Important Updates
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The Royal Garden Villas team welcome you back and wish you a very enjoyable stay in Tenerife.

We would like to inform you that our establishment guarantees your security with the necessary safety measures according the the World Health Organization in place for Covid 19.We ask for your maximum attention and the obligatory compliance with the following control measures, in order to ensure the health and well-being of all our clients and workers.

Please understand that there may be some changes in the health requirements in different countries. You may also notice some differences in services and facilities on the web page, we assure you this is only with your complete safety in mind.

By booking a stay with Royal Garden Villas you are expressing your acceptance that some of the hotel's services or facilities may differ from those described on the website.

ARRIVAL CHECK-IN PROCEDURE

  • The hotel provides the use of disinfectant gel at the entrance.
  • The reception area is totally disinfected and the staff comply with all the safety measures.
  • At check-in, as part of the health & safety requirements, we ask you to provide us with your telephone number and email. This is necessary should we need to contact you at any point.
  • Face masks are mandatory in the reception area.

APARTMENT CLEANING PROCEDURE

  • Specific cleaning and disinfectant products will be used during your stay and also after you vacate.
  • The cleaning of your apartment will be carried out only when you leave the room.

DISINFECTING HOTEL FACILITIES

  • Guests areas
  • Disinfectant gel is placed in all frequented areas for guests.
  • Lifts, handles and hand rails will be disinfected regularly.
  • 1 person only is allowed per lift, or together, members of the same family.
  • Communal bathrooms will be disinfected and cleaned regularly.
  • Swimming Pool
  • With a view to respecting social distancing, capacity in the pool area is reduced.
  • The pool will be open from 10am to 6pm with the possibility of longer hours for sunbathing.
  • Sunloungers and Sun chairs will be spaced out in accordance with health regulations.
  • Pool staff will use disinfectant gel regularly and provide for guests to ensure safety for both parties.
  • Chlorine levels will be checked frequently to ensure pools are in perfect condition for our guests.
  • Spa
  • Cleaning and disinfection will be intensified.Uso de mascarilla del personal.
  • Staff will wear face masks.
  • Reduced capacity in treatment rooms, ensuring social distancing.
  • Special gloves for treatments will be worn by therapists.
  • Guests must wear face masks during treatment unless specified by therapist.

RESTAURANT

  • Food & Beverage
  • Disinfectant gel will be provided always at the entrance to the Restaurant or dining area.
  • Cleaning of all dining areas, doors and contact points touched by guests and staff, will be very frequent.
  • New organized seating will be in place to ensure social distancing.
  • All tables and chairs will be disinfected after use.
  • Restaurant
  • Face masks are mandatory when entering dining areas.

IMPORTANT INFORMATION

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